The Nordic outsourcing market shows overall healthy signs with high satisfaction and continues the growth. The scope of this research makes it most comprehensive client study covering IT outsourcing and IT service provider performance across the Nordic region.
New ways of delivering IT services will be a key differentiator moving forward. The ways of working like Agile, Bi-modular and DevOps have been widely adopted and technologies within Automation, Robotics and Artificial Intelligence with next big shift. But, the clients have to understood nor realised the full potentials of these technologies. The adoption, combination and integration the ways of working and technologies should be focus and move forward.
Now, financial services organisations are increasingly exploring how blockchain, artificial intelligence (AI) and big data are radically transforming how they do business. And importantly, what services and skills they will need to source from the market to deliver on this. The type of providers they are engaging with is diversifying. The big brand names of the outsourcing world are completely reinventing themselves. These new partnerships look very different from the traditional client-outsourcer relationships of old. New ways of working and new commercial mindsets are vital to delivering real value.
Our major competitors include both international IT service providers, smaller niche players and geographically focused companies. Most competitors provide a wide range of consulting, systems integration and managed services. In industry solutions, there are multiple competitors.